Frequently asked questions
MY ACCOUNT
- How do I create my Mulebar’s account ?
Nothing's easier and faster than creating your account, all you have to do is to click on « My Account » at the bottom of the home page, and then to fill out the form How do I connect myself to my account ? To access to your account you have two options; you can connect yourself directly at the bottom of the page and click on the item My account or via
- I forgot my password, what I should I do ?
No problem, you only have to click on « Lost your password », to enter your username or you e-mail and you will receive an e-mail to recover your password.
- How can I modify my personal data ?
To modify your personal data, you have to connect yourself to your account as it has been previously explained and to click on « personal information », then you will be able to change or modify any information.
- I want to delete my account, what should I do ?
To delete your account, you have to send an e-mail to contact@mulebar.com
- How to subscribe to the newsletter ?
To subscribe to the newsletter, you must fill out the form at the bottom of the home page. How is the loyalty points system working ? Each order gives you loyalty points according to the amount spent. 1€ spent makes you win 0,5 point. 100 points give you a reduction of 10€ !
MY ORDER
- How do I order ?
Nothing is easier than ordering on our website, you just have to click on the product you want to buy, to choose in which quantity you want it ; by unit or by pack, and then to select the quantity. Once your cart finished and your checkout done, all you have to do is to fill out your billing details and to pay.
- My paiement wasn’t accepted, how should I do ?
Don’t worry, there may have been a typing error ! Just make sure that every thing is spelt correctly and that every billing detail is ok and refresh the page. If it still doesn’t work you can contact the client service via the chat (the green logo at the bottom right of the page). Be careful, this service is closed on weekends, so you will have to send an e-mail to contact@mulebar.com
- Where can I enter my voucher code ?
If you have a promotional code, you have to write it at the end of your order in the box untitled « coupon code » which is situated under your article(s). All you have to do then is to proceed to checkout.
- My coupon code is said to be invalid, what should I do ?
It can be a typing error, you should verify if you coupon code is correctly spelt. If everything is ok for the spelling, the validity period of your code may be expired, If it isn’t the case, you can contact us by e-mail at contact@mulebar.com
- I would like to modify / to cancel my order, how should I do ?
To modify or cancel your order, send an e-mail to contact@mulebar.com
- One product is missing or has been deteriorated during the delivery, what should I do ?
Send to contact@mulebar.com the photo of the product which have been deteriorated.
PAYMENT
- What are the different payment methods proposed ?
You have two payment options : by credit card (Visa, Mastercard, American Express) or by the Paypal system.
- How is Paypal working ?
- Is the payment secure?
- Do you save my credit card data ?
No, all of the payment and transaction systems are handled by our partner Stripe and they are secure and approved with the highest security standards.
PRODUCTS
- I have never really consumed sports nutrition before, how can I know which product is adapted to my practice ?
Indeed, you will not consume the same products according to your needs, we invite you to go on our blog, it will help you to choose the good product for you. You can also have a direct access to our blog. If you don’t find the answer you were looking for, do not hesitate to send us a message via our chat system or to send us an e-mail at contact@mulebar.com
- Which are the vegan and organic products ?
You can see all of our vegan and/or organic products by clicking on the menu "Products".
DELIVERY
- I’ve just made on order and now I would like to track my order, how can I do it ?
No problem ! You are going to receive an e-mail with your tracking code so you’ll be able to see where is your package standing.
- What are the shipment fees and conditions ?
The shipping fees and conditions depend on your country. To know which shipment fees and conditions are yours, we invite you to have a look on the delivery page.
- Which are the delivery methods ?
Excepting for France, all of our deliveries are handled by Chronopost international.
- How to modify my shipping adress ?
Easiest thing ever! You only have to go on the topic My account in the item Services at the bottom of the page, to click on Adresses and then to modify your shipping address.
- Can I order from my country ?
You can order Mulebar products from all over the world ! In order to have more informations on shipment fees and conditions, we invite you to have a look on the delivery page in the footer.
OTHER QUESTIONS
- How can I find the distributors corresponding to my country?
In order to see which distributor is corresponding to your country, go on the distributors page at the bottom of the page.
- How can I become a Mulebar’s reseller ?
In order to become a Mulebar’s reseller, you have to fill out the form which is on our Distributors’ page that you can find in clicking on the topic distributors in the section ABOUT at the bottom of the homepage. You can also contact us directly by e-mail at contact@mulebar.com
- I’ve bought several products in one of your resellers, but I would like to return them, how should I do ?
If you encountered a problem with Mulebar’s products that you didn’t buy on the website but at a reseller, you have to see directly with the store where you have done your purchase.
- How to sponsor a friend ?
Nothing's easier, you only have to fill out the form that you can find on the page sponsor a friend ane earn 5€
- Why should I sponsor a friend ?
You and your friend will earn a 5 euros promo code for your next order at his 1st order