Privacy Policy

Information is collected and managed by Groupe GNG SAS in a lawful manner, in accordance with Data Protection Act 1998 and relates only to that provided at the time of registration or ordering. The purpose for collecting information is purely to facilitate postal and email direct marketing campaigns and we do not share or sell this information with any other organisation. 

Copyright

All of the content on this site is copyright Groupe GNG SAS. This content may not be used for any commercial use without express written permission of Groupe GNG SAS, and possibly other copyright or trademark owners. All other trademarks and copyrights are the property of their respective owners. 

Security

Our online shop and payment process is fully secure to ensure that you can shop with confidence. 

Delivery

Most of our orders are delivered to UK addresses within 2 days, but this cannot be guaranteed, we suggest that you allow up to 7 days in case of unforeseen circumstances. Deliveries within the remainder of mainland Europe can take up to 10 days for delivery.

Customer Service

You can contact us by email at websales@madison.co.uk. We find that providing an email service allows us to deal with enquiries accurately and efficiently, so that we can provide the best service to all of our customers. 

Returns

If for any reason your goods are not received in perfect condition, please contact us in the first instance by email at: websales@madison.co.uk. You can return items to us within 14 days for a prompt exchange or full refund. The goods must be returned in their original packaging to the following address:-

Madison,

Roebuck Way,

Knowlhill,

Milton Keynes, MK5 8HL


Please remember to obtain Proof of Posting Certificate from the Post Office as we cannot be held responsible for items lost in the post. 

If you wish to make a complaint

Customer satisfaction and quality are paramount to us and we always make every effort to provide you with the best service and quality, however if you feel in any way disappointed with us for whatever reason then please contact us by email at websales@madison.co.uk

Other

All website details, including prices, are subject to change and notification of any relevant changes will be given to the buyer following receipt of order. In the event of a change the buyer will subsequently be offered the opportunity to cancel or amend the order. All prices shown are correct at the time of publication and VAT is included at the current rate of 20% for UK orders.
Payment must be tendered with the order and orders will only be accepted on receipt of cleared funds unless a credit facility has been put in place. Groupe GNG SAS have the right to refuse an order. 

Groupe GNG SAS will ensure that goods are delivered within at least 14 days. 

Groupe GNG SAS will not be liable for any delay in the delivery of goods however caused. Returned goods must be unused, in their original packaging and in the same condition as received by the buyer.

The entire liability of Groupe GNG SAS under the contract to which the order relates is limited to the value of the order and Groupe GNG SAS will have no liability for consequential loss, except where losses are within the contemplation of both parties. Claims in respect of defective products must be notified within 14 days and no refunds will be given for later notifications.

These limits and exclusions do not apply to liability for personal injury or death caused by the negligence of Groupe GNG SAS. This does not affect your statutory rights as a customer.